State of Tennessee    Provider Claims Processing  

 

Department of Intellectual and Developmental Disabilities 
 

WARNING:   This is a Government computer application system and is the property of the State of Tennessee. It is for authorized use only. Any unauthorized use of this computer system and/or any attempt to gain unauthorized access thereto could constitute a violation of the Computer Crimes Act of the State of Tennessee. 

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News, Events and Announcements
Event  MEMORIAL DAY HOLIDAY 05/31 SWEEP 
From  Monday, May 23, 2016 
To  Tuesday, May 31, 2016 
Details  STATE OFFICES WILL BE CLOSED MONDAY, MAY 30TH IN OBSERVANCE OF MEMORIAL DAY.

THE SWEEP WILL TAKE PLACE AS SCHEDULED @ 12:01 AM TUESDAY, MAY 31ST.

PLEASE MAKE EVERY EFFORT POSSIBLE TO ENTER BILLING THIS WEEK KEEPING IN MIND THAT THERE WILL NOT BE PCP OR PASSWORD SUPPORT AVAILABLE AFTER 1:00 PM ON FRIDAY,MAY 27TH.

 
 
Event  2) PCP IS NOW OPEN 
From  Tuesday, May 24, 2016 
To  Monday, May 30, 2016 
Details PCP IS OPEN FOR CURRENT BILLING FOR APRIL 3 THRU MAY 14, 2016. IT IS ALSO OPEN FOR LATE BILLS AND ADJUSTMENTS FOR FEBRUARY 21 THRU APRIL 2ND, 2016.

IT WILL BE CLOSED TUESDAY MORNING, MAY 31, 2016 TO SWEEP CLAIMS THRU MAY 14, 2016 AND LOAD CALENDARS FROM May 15 TO May 21, 2016. IT SHOULD BE AVAILABLE AGAIN BY NOON ON THE 31ST.  
 
Event  BIWEEKLY SWEEP/NEW CALENDARS ADDED WEEKLY 
From  Tuesday, July 28, 2015 
To  Tuesday, May 31, 2016 
Details  A sweep of the billing will be done biweekly on Tuesdays. It will pick up anything billed by midnight Monday night that was not included in a prior sweep. New calendars will be added each Tuesday morning.

PCP will be closed during these processes.
NEXT SWEEP MAY 31, 2016. 
 
Event  ANCILLARY BILLING (A or X in Cost Center) 
From  Friday, June 5, 2015 
To  Thursday, June 30, 2016 
Details These services should not be billed by provider agencies.

Fingerprints/Background Checks should be emailed to DIDD_Business.Services@tn.gov for processing. For payment issues please see below.

Dental Claims should be sent to your regional office for processing.

Other Ancillaries should be sent to your regional office for review. They will forward them on to Central Office for billing.

Questions related to Ancillaries should be sent to your regional office.  
 
Event  PCP AND PASSWORD CRITERIA 
From  Monday, May 23, 2016 
To  Wednesday, August 31, 2016 
Details  ATTENTION PLEASE READ: VIOLATIONS OF THE FOLLOWING WILL RESULT IN A LOCKED ACCOUNT!

PLEASE NOTE NO ONE IS CURRENTLY LOCKED OUT.

LOGIN REQUEST AND CHANGE FORMS ARE AVAILABLE AT: http://www.tn.gov/didd/section/providers
PLEASE EMAIL FORMS AND DIRECT ANY QUESTIONS TO DIDD_Billing.ACR@tn.gov.

Each user must have their own login ID (their email address) and create their own unique password. A PCP user may never share the login ID or password with anyone else.
Using assigned or shared passwords is strictly prohibited.
Changing the password back to the default password (the one given when the account is set up) is strictly prohibited.
When a password is required to be changed, a new password must be created. Using the old password or simply adding one or more numbers, letters or characters to is not allowed.
Real words are not to be used in passwords. Passwords shall not be names of persons or places; they shall not be words that can be found in a dictionary.
However, substitutions of characters for letters may be used to render a real word unrecognizable by a computer. (E.g. L1nd@ for Linda or $@lL1e for Sallie).
Passwords shall have the following characteristics:

- Must be 8-10 characters long.
- Must contain at least one number, one upper case and one lower case letter, and one special character (a character that appears above a number on a key on the keyboard).
- Must not be a password the user has previously used in PCP in the past.
- Must not be in any way associated with the name or location of the Provider or the individual¿s name.
- Must not contain sequential letters or numbers such as 123456789 or abcdefgh.
 
 
Event  ADJUSTMENTS/LATE BILLS 
From  Thursday, March 17, 2016 
To  Thursday, June 30, 2016 
Details BILLING STAFF DESIGNATED IN PCP AS SUPERVISORS SHOULD ONLY BE THOSE INDIVIDUALS THAT HAVE THE ABILITY AND RESOURCES TO GUARANTEE THAT ADJUSTMENTS AND LATE BILLS ARE ENTERED ACCURATELY AND CORRECTLY WITH COMPLETED NOTES AND VERIFICATION ON WHY THE ADJUSTMENT IS BEING ENTERED.

NOT EVERY BILLING PERSON AT AN AGENCY SHOULD HAVE ACCESS TO THE ADJUSMENT/LATE BILL SCREENS. IDEALLY AN ADJUSTMENT/LATE BILL SHOULD NEVER BE CHANGED MORE THAN ONCE OR PROCESSED WITHOUT VERIFIED "EYES ON" DOCUMENTATION.

ENTERING SUBSEQUENT ADJUSTMENTS CAUSES SYSTEM ERRORS, MISMARKED CLAIMS AND DENIED CLAIMS. 
 
 
Citizens Plaza State Office Building
400 Deaderick Street
Nashville, Tennessee 37243-1403