State of Tennessee    Provider Claims Processing  

 

Department of Intellectual and Developmental Disabilities 
 

WARNING:   This is a Government computer application system and is the property of the State of Tennessee. It is for authorized use only. Any unauthorized use of this computer system and/or any attempt to gain unauthorized access thereto could constitute a violation of the Computer Crimes Act of the State of Tennessee. 

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Password    (Case Sensitive)
 







News, Events and Announcements
Event  1) PCP IS NOW OPEN 
From  Tuesday, August 23, 2016 
To  Monday, August 29, 2016 
Details  PCP IS OPEN FOR CURRENT BILLING FOR DOS JULY 3, THRU AUGUST 13, 2016. IT IS ALSO OPEN FOR LATE BILLS AND ADJUSTMENTS FOR DOS MAY 15, 2016 THRU JULY 2, 2016. IT WILL BE CLOSED TUESDAY MORNING, AUGUST 30, 2016 TO LOAD CALENDARS FROM AUGUST 14, THRU AUGUST 20 2016.

IT SHOULD BE AVAILABLE AGAIN BY NOON ON THE 30TH.

BILLING, PAYMENT, AND PCP ACCESS QUESTIONS SHOULD BE SENT TO DIDD_Billing.ACR@tn.gov PLEASE INCLUDE ALL PERTINENT INFORMATION INCLUDING AGENCY NAME, REGION, SERVICE INDIVIDUALS NAME AND SS#, SERVICE AND DATES OF SERVICE SO THAT WE MAY SERVE YOU MORE EFFICIENTLY. 
 
Event  DEADLINE 09/06/16!!! NON COMPLIANT LOGONS AND PASSWORDS TO BE LOCKED OUT 8/24/16!!! 
From  Thursday, August 18, 2016 
To  Friday, March 31, 2017 
Details VIOLATIONS OF THE FOLLOWING WILL RESULT IN A LOCKED ACCOUNT!

ACCOUNTS NOT ADHERRING TO ALL OF THE FOLLOWING CRITERIA WILL BE LOCKED ON 9/6/16
YOUR PCP LOGON MUST BE THE EMAIL ADDRESS THAT YOU INDIVIDUALLY USE FOR BUSINESS PURPOSES. THIS IS HOW WE IDENTIFY YOU AS THE USER FOR PASSWORD RESETS ETC.. IF WE SEND AN EMAIL TO AN ADDRESS FROM THE DIDD_Billing.ACR@tn.gov ADDRESS AND IT BOUNCES BACK WE HAVE NO CHOICE BUT TO LOCK THE ACCOUNT. IT WILL BE LOCKED UNTIL WE ARE CONTACTED WITH THE CORRECT INFORMATION.

THE PASSWORD MUST BE COMPLIANT. THIS SYSTEM CONTAINS PROTECTED INFORMATION.


Each user must have their own login ID (their email address) and create their own UNIQUE password. A PCP user may never share the login ID or password with anyone else.

Using assigned or shared passwords is strictly prohibited.

Changing the password back to the default password (the one given when the account is set up) is strictly prohibited.

When a password is required to be changed, a new password must be created. Using the old password or simply adding one or more numbers, letters or characters to is not allowed.

WORDS, NAMES OR INITIALS are not to be used in passwords. Passwords shall not be names of persons or places; they shall not be words that can be found in a dictionary.

Substitutions of characters for letters may be used to render a real word unrecognizable by a computer. (E.g. L1nd@ for Linda or $@lL1e for Sallie).

Passwords shall have the following characteristics:

- Must be 8-10 characters long.
- Must contain at least one number, one upper case and one lower case letter, and one special character (a character that appears above a number on a key on the keyboard).
- Must not be a password the user has previously used in PCP in the past.
- Must not be in any way associated with the name or location of the Provider or the individual's name or initials.
- Must not contain sequential letters or numbers such as 123456789 or abcdefgh.

DO NOT UNDER ANY CIRCUMSTANCES USE ANOTHER PERSON'S LOGON

NOTIFY DIDD IMMEDIATELY OF A CHANGE IN PERSONNELL.

LOGIN REQUEST AND CHANGE FORMS ARE AVAILABLE AT: http://www.tn.gov/didd/section/providers  
 
Event  IMPORTANT REFERENCE INFORMATION 
From  Thursday, August 18, 2016 
To  Wednesday, January 31, 2018 
Details  PLEASE REVEIEW THE PCP TRAINING MANUAL AVAILABLE AT http://tn.gov/assets/entities/didd/attachments/PCP_Training_Manual.pdf

LOGIN REQUEST AND CHANGE FORMS ARE AVAILABLE AT: http://www.tn.gov/didd/section/providers

PLEASE EMAIL FORMS AND DIRECT ANY QUESTIONS TO DIDD_Billing.ACR@tn.gov.

Edison E-Supplier has payment release information at: https://supplier.edison.tn.gov. For questions about Edison User IDs and other system issues, call the Edison Help Desk at 615-741-HELP or 1-866-376-0104.

NOTIFY DIDD IMMEDITAELY WITH STAFF CHANGES AT DIDD_Billing.ACR@tn.gov 
 
Event  PCP STAFF DESIGNATIONS 
From  Thursday, August 18, 2016 
To  Friday, June 30, 2017 
Details PLEASE CHOOSE A SINGLE INDIVIDUAL FOR THE SUPERVISOR ROLE IN PCP.

BILLING STAFF DESIGNATED IN PCP AS SUPERVISORS SHOULD ONLY BE AN INDIVIDUAL THAT HAS THE ABILITY AND RESOURCES TO GUARANTEE THAT ADJUSTMENTS AND LATE BILLS ARE ENTERED ACCURATELY AND CORRECTLY WITH COMPLETED NOTES AND VERIFICATION ON WHY THE ADJUSTMENT IS BEING ENTERED.

NOT EVERY BILLING PERSON AT AN AGENCY SHOULD HAVE ACCESS TO THE ADJUSMENT/LATE BILL SCREENS. IDEALLY AN ADJUSTMENT/LATE BILL SHOULD NEVER BE CHANGED MORE THAN ONCE OR PROCESSED WITHOUT VERIFIED "EYES ON" DOCUMENTATION.

ENTERING SUBSEQUENT ADJUSTMENTS CAUSES SYSTEM ERRORS, MISMARKED CLAIMS AND DENIED CLAIMS. 
 
 
Citizens Plaza State Office Building
400 Deaderick Street
Nashville, Tennessee 37243-1403