State of Tennessee    Provider Claims Processing  

 

Department of Intellectual and Developmental Disabilities 
 

WARNING:   This is a Government computer application system and is the property of the State of Tennessee. It is for authorized use only. Any unauthorized use of this computer system and/or any attempt to gain unauthorized access thereto could constitute a violation of the Computer Crimes Act of the State of Tennessee. 

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News, Events and Announcements
Event  ADJUSTMENTS/LATE BILLS 
From  Tuesday, February 2, 2016 
To  Saturday, December 31, 2016 
Details  BILLING STAFF DESIGNATED IN PCP AS SUPERVISORS SHOULD ONLY BE THOSE INDIVIDUALS THAT HAVE THE ABILITY AND RESOURCES TO GUARANTEE THAT ADJUSTMENTS AND LATE BILLS ARE ENTERED ACCURATELY AND CORRECTLY WITH COMPLETED NOTES AND VERIFICATION ON WHY THE ADJUSTMENT IS BEING ENTERED.

NOT EVERY BILLING PERSON AT AN AGENCY SHOULD HAVE ACCESS TO THE ADJUSMENT/LATE BILL SCREENS. IDEALLY AN ADJUSTMENT/LATE BILL SHOULD NEVER BE CHANGED MORE THAN ONCE OR PROCESSED WITHOUT VERIFIED "EYES ON" DOCUMENTATION.

ENTERING SUBSEQUENT ADJUSTMENTS CAUSES SYSTEM ERRORS, MISMARKED CLAIMS AND DENIED CLAIMS. 
 
Event  2) PCP IS NOW OPEN 
From  Tuesday, February 2, 2016 
To  Monday, February 8, 2016 
Details PCP IS OPEN FOR CURRENT BILLING FOR DECEMBER 13, 2015 THRU JANUARY 23, 2016. IT IS ALSO OPEN FOR LATE BILLS AND ADJUSTMENTS FOR NOVEMBER 1 THRU DECEMBER 12, 2015.

IT WILL BE CLOSED TUESDAY MORNING, FEBRUARY 9, 2016 TO SWEEP CLAIMS THRU JANUARY 23, 2016 AND LOAD CALENDARS FROM JANUARY 24 THRU JANUARY 30 , 2016. IT SHOULD BE AVAILABLE AGAIN BY NOON ON THE 9TH.  
 
Event  BIWEEKLY SWEEP/NEW CALENDARS ADDED WEEKLY 
From  Tuesday, July 28, 2015 
To  Tuesday, May 31, 2016 
Details  A sweep of the billing will be done biweekly on Tuesdays. It will pick up anything billed by midnight Monday night that was not included in a prior sweep. New calendars will be added each Tuesday morning.

PCP will be closed during these processes. Next sweep FEBRUARY 9, 2016. 
 
Event  ANCILLARY BILLING (A or X in Cost Center) 
From  Friday, June 5, 2015 
To  Thursday, June 30, 2016 
Details These services should not be billed by provider agencies.

Fingerprints/Background Checks should be emailed to DIDD_Business.Services@tn.gov for processing. For payment issues please see below.

Dental Claims should be sent to your regional office for processing.

Other Ancillaries should be sent to your regional office for review. They will forward them on to Central Office for billing.

Questions related to Ancillaries should be sent to your regional office.  
 
Event  CLAIMS PROCESSING and PAYMENT ISSUES 
From  Friday, June 5, 2015 
To  Thursday, March 31, 2016 
Details  If you have problems logging into PCP, the performance of the system, or you have billing or payment issues, please send us an email: DIDD_Billing.ACR@tn.gov. Be sure to include pertinent information related to your issue. 
 
 
Citizens Plaza State Office Building
400 Deaderick Street
Nashville, Tennessee 37243-1403